Legal · 25 Alpha LLC
Refund Policy
The 25-Minute Standard
Up and running in 25 minutes. Or you don't pay.
If X.R.A.Y. has not completed your first business task within 25 minutes of activation, we do not bill your first month. This applies to all subscription tiers (Scout, Operator, Commander, General) and activates automatically upon onboarding completion.
To claim, contact us at info@25xray.ai within 7 days of your activation date with your account activation date and authenticated session log. A credit equal to your first month's subscription fee will be applied to your account within 3 business days of a valid claim.
Subscription Refunds
Monthly Subscriptions
Plans are billed monthly and can be cancelled at any time from your account. Cancellation stops future billing immediately. Partial-month refunds are not issued for monthly subscriptions; you retain full access through the end of your current billing period.
Annual Subscriptions
Annual subscriptions cancelled within 30 days of the initial purchase date are eligible for a full refund, less any XC credits consumed. Cancellations after 30 days are not eligible for a prorated refund; access continues through the end of the annual term.
XC Credit Bundles
Purchased XC credit bundles are non-refundable once any credits from the bundle have been consumed. Unused bundles where zero credits have been consumed are eligible for a full refund within 14 days of purchase.
How to Request a Refund
- Email info@25xray.ai with subject line: Refund Request — [Your Account Email]
- Include your account email address and subscription tier
- State the reason for your refund request
- For 25-Minute Standard claims: include your account activation date
Refund requests are processed within 3–5 business days. Approved refunds are returned to the original payment method via Stripe. Processing time for the refund to appear on your statement depends on your payment provider (typically 5–10 business days).
Contact
X.R.A.Y. is a product of 25 Alpha LLC. Payment processing is handled by Stripe, Inc. Certain refund rights may apply under applicable consumer protection laws. This policy does not limit any statutory rights you may have under the laws of your jurisdiction. © 2026 25 Alpha LLC. All Rights Reserved.